Job Vacancy Scarborough & District Citizens Advice Bureau E-mail: cab@scarcab.cabnet.org.uk Web: www.scarcab.org.uk Fax: 01723 354342 Dear Applicant, Legal Service Commission Administrator Interviews held on 31st July 2009 Thank you for your interest in the post advertised. You will need a copy of an application form with notes, job description & person specification and a copy of our ex offenders policy. Please CLICK HERE to see the full job description and person specification. and then download a copy of the application form or contact 62 Roscoe Street for a copy. The closing date for applications is 22nd July 2009.  Please note CVs are not accepted. Please send your completed application to the above email address or post to Scarborough and District CAB, 62 Roscoe Street, Scarborough, YO12 7BY.  Please state which job you are applying for. If you do not hear from us by the 27th July 09 please assume you have not been selected for interview. In accordance with Citizens Advice national policy we may ask the successful candidates to be screened by the Criminal Records Bureau. However a criminal record will not necessarily bar you from being able to take up the job. Yours sincerely Jill Mandy Chief Executive Officer Job Vacancy LSC Administrator • To carry out all administrative functions associated with the CLS contract as specified in the CLS General Civil Contract (Not for Profit) documentation. • To provide general administrative support to advisers employed on the CLS contract as specified by the Welfare Benefits Supervisor. £16,991 pro rata (£13,547) 29.6 hrs per week (Monday, Wednesday, Thursday, Friday) Closing Date for Applications: 22nd July 2009 • Interviews on 31st July 2009 Please note that CVs are not accepted. Please send your completed application to 62 Roscoe Street, Scarborough, YO12 7BY or by email to cab@scarcab.cabnet.org.uk JOB DESCRIPTIONS & PERSON SPECIFICATIONS  RETURN TO TOP Get Job Application Form Get Application Notes Get ex-offenders Policy Get Job Application Form Get Application Notes Get ex-offenders Policy Job Description Title: Legal Service Commission (LSC) Administrator  Section: Welfare Benefits Unit, Scarborough and District CAB Salary: £16,991 pro rata (£13,547) Hours: 29.6 hrs per week (Monday, Wednesday, Thursday, Friday) Superviser: Welfare Benefits Superviser Overall Purpose: • To carry out all administrative functions associated with the CLS contract as specified in the CLS General Civil Contract (Not for Profit) documentation. • To provide general administrative support to advisers employed on the CLS contract as specified by the Welfare Benefits Supervisor. Specific Functions: 1. Contract Monitoring: On a weekly basis check progress against contract targets and report results to the WB Supervisor; progress is indicated by the number of cases opened and closed by each adviser. 2. On a monthly basis the Administrator will extract data from the Database and submit the required reports to the Legal Services Commission regional at the end of every month. The reports are the Consolidated Matter Report Form which is submitted using either the bulk load spreadsheet or via LSC On-line; and the Controlled Work form which is submitted as a spreadsheet. 3. New Case Files: The CLS advice worker who sees the client at the first visit will enter all necessary case details into the Benefits Database. The Administrator is then responsible for opening the hard-copy file. The client's name should be marked on the outside of the file. The file should contain: • Controlled Work form (CW1) • Client Information Form (WB1) • Case recording sheets (WB2) • Form of authority • Appeal papers • Client feedback letters (WB3) • Outset of case letter (WB4) • Correspondence in • Correspondence out • Medical reports • Other material Written evidence of earnings or benefits is required, if this has not been provided the administrator will obtain the evidence from the client, their employer or the DWP. 4. Maintenance of Records: The Administrator is responsible for the maintenance of case records this involves regular checks to ensure accuracy and completeness as outlined in the key features below. The key features of case records are: The Client Information Form, provides a summary of essential information about the client's circumstances and personal details (including key dates). Case sheets are used to record all essential details, such as: • the facts of the enquiry, personal and financial details • the range of problems identified • information sources used, noting sources • copies of any calculations made • contact with any third parties, including name, telephone number and other relevant details, where possible • alternative possibilities and options explored, including social policy issues • decisions made about what action will be taken, how, by whom and when • details of outstanding action. • any issues left for future visits. A list of issues to be addressed at the client's next visit must be made at the end of the entry on the case record. • a feedback letter can be sent to the client at any time to keep them informed of the progress of the case. Case sheets must be numbered and kept together in a plastic wallet. Any other file which is relevant, for example a previous file for the same client, should be cross-reference to it. Correspondence - copies of any letters/faxes/emails sent or drafted must he kept, as must all correspondence received. Other documents - such as appeal papers must be kept together. 5. The end of a Case: When a case is closed then the administrator should check the file and ensure that it complete and runs in chronological order. If necessary, the correspondence, case notes and documents should be secured in separate bundles and duplicates destroyed. The Controlled Work form must be checked for adequacy. 6. Disbursements:  Full details of all disbursements will be recorded in a central disbursements spreadsheet which will be monitored by the Supervisor to ensure that the Schedule Disbursement Limit (£1000) is not exceeded. If the Individual Disbursement limit is to be exceeded the administrator must consult the supervisor and then comply with the requirements of Section 5 of the Specialist Welfare Benefits Procedures. 7. Client Satisfaction: A questionnaire and an analysis spreadsheet are used to monitor client satisfaction. The administrator will enter data into the spreadsheet as completed forms are received and carry out an analysis when the sample size reaches fifty, or at six monthly intervals, whichever comes first. The administrator will prepare a report for each analysis for the bureau manager and retain a copy in the Welfare Benefits Office. 8. SQM Procedures and Forms Register:  The administrator will ensure that the change records for the SQM Procedures and the SQM forms are up to date at all times. The administrator is responsible for making changes to the procedures which must first be approved by the superviser. Person Specification for the post of LSC Administrator Essential 1. At least one year’s experience of managing and organising a busy office environment. This should demonstrate good organizational skills, the ability to prioritize own workload and to work on own initiative 2. Experience of using Microsoft Office applications, in particular Microsoft access 3. Experience of producing and submitting detailed reports from spreadsheets and data base systems and submitting on line reports 4. Ability to liaise with outside agencies and government departments in a professional way 5. Awareness and understanding of disability issues and experience of working with vulnerable client groups 6. Excellent communication skills both oral and written 7. A willingness to work within a close team environment 8. An understanding of and commitment to the aims and principles of the CAB service including the services Equal Opportunities policies Desirable 9. Knowledge and understanding of welfare benefit issues and the claiming and appeal process 10 Experience of working within the voluntary sector 11. Experience of the work of the legal services commission and its role in the development of advice services RETURN TO TOP Home     Annual Report     Get Advice     Locations     News      Recruitment      Pension Credit     Useful Links      Home     Annual Report     Get Advice     Locations     News      Recruitment      Pension Credit     Useful Links